Heven Child Because It’s Heven Turtleneck - Black

RETURNS & EXCHANGES

At Buttons Bebe, we want you to be pleased with your purchase. If for any reason you are not completely satisfied,  you may return  your purchase when it is presented in their original condition (unused and unwashed ) with tags. Please click on the "START A RETURN" in footer of the website. All returns are subject to a $1.69 per item warehouse fee and $1.99 per item for canceled orders. If said item has an item specific return fee that fee should supersede any other amount. In case the regular fee is greater the greater amount should apply.

Returned merchandise must include all tags and be in the same condition as when it was delivered to you. Used merchandise may not be returned. 

The merchandise must be returned within 7 days from date of delivery ( The day of delivery is day 1 ) for a refund minus return fee. You have 14 days to return for a store credit minus return fees. After 14 days from date of delivery the sale becomes FINAL! No returns will be accepted. Exceptions to this policy will be at the sole discretion of Buttons Bebe and will be issued as a store credit at the current selling price minus a 25% restocking fee. 

All discounted purchases at a rate of 20% and above or promotion of buy one get one free  are to be considered final sale and may not be returned , exchanged or canceled. All discounted purchases at a rate less than 20% off may be exchanged or returned for store credit only. These items must be delivered back within 14 days from date of purchase. 

 All orders using store credit as payment are not eligible for FREE RETURNS.

All baby gifts have to be sent back for a store credit with in 21 days of delivery.

All orders containing gift wrap are only eligible for store credit and can not be returned for a refund.

All return shipments are the sole responsibility of the buyer until a delivery scan is recorded by the shipping service.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://buttons-bebe.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

TERMS AND CONDITIONS    (02/14/23)

buttonsbebe.com is owned and operated by Buttons Boutique LLC. By using this web site you are agreeing to the terms and conditions described below.

You agree to the terms of our privacy policy specified in the linked page https://buttonsbebe.com/pages/privacy

TERMS OF SALE

Any purchase made on buttonsbebe.com shall be binding on the customer from when the order is submitted. Buttons bebe shall not be held responsible for the purchase in case of error in inventory or other error including an error in pricing of more than 10% as well as error in discount. In such case the sale shall be void and customer will be refunded as soon as the error is detected.

The costumer is agreeing that only the written description of the product is to describe what is included in the purchase.

The costumer agrees to the return policy as stated in linked page https://buttonsbebe.com/shipping-returns/ .

All international purchases are excluded from our free shipping free return policy. 

All purchases that are subject to any tax including but not limited to sales tax and/or import tax are the sole responsibility of the customer.

Buttons bebe reserves the right to cancel an order deemed by the managing team to be taking unfair advantage of a promotion (using a onetime use discount multiple times) 

Buttons bebe reserves the right to cancel an order deemed by the managing team to be taking unfair advantage of our return policy.

Buttons bebe shall not be held responsible for any delay caused by shipping services. The customer is responsible for accuracy of all information provided by the customer.

Buttons bebe is released of all responsibility when the tracking information provided by the shipping service indicates the it was delivered and the customer shall be held responsible  for the purchase.

On all international purchases the customer shall be held responsible from the time the items purchased are received by the shipping service.

All Store pickup purchases that are not picked up with in 4 weeks shall be deemed ownerless and will be given to charity